okkzz Privacy Policy

okkzz is an online entertainment and betting platform operated for users in Bangladesh. We take the privacy of our users seriously and are committed to protecting their personal information.

This privacy policy ("Policy") explains how okkzz collects your information, why it is collected, how it is used, and in what circumstances it may be shared with third parties. This policy should be read together with our Terms & Conditions.

In this policy, "we", "our", or "okkzz" refers to the organisation that operates this platform. "You" or "user" refers to any person who uses our website or services.

okkzz may collect your information in several ways. Details of that information are provided below:

2.1 Registration & Account Information

When you open an account, the information you provide may include:

• Full name
• Date of birth (for age verification)
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Preferred currency (BDT / Taka)

2.2 Financial Transaction Information

We collect transaction-related information at the time of deposits and withdrawals. Our platform currently processes payments through bKash, Nagad, and Rocket. Information about transaction amounts, times, and methods is retained for the purposes of security and fraud prevention.

2.3 Automatically Collected Information

When you visit the okkzz website, the following information may be collected automatically:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• List of pages visited and duration
• Referral URL (which site you came from)
• Cookies and session data

2.4 Information from Communications

When you contact our support team via live chat or email ([email protected]), the content of that conversation may be retained. This is used to improve service quality and for dispute resolution.

okkzz uses your information for the following purposes:

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To complete deposits, withdrawals, and other financial activities.
• Identity verification: To confirm user identity in order to prevent fraud and money laundering.
• Customer service: To resolve your questions and complaints.
• Platform improvement: To further enhance the user experience.
• Security & fraud prevention: To detect and stop suspicious activity.
• Responsible gaming: To monitor gaming behaviour and provide assistance where needed.
• Legal compliance: To remain in line with applicable laws and regulations.

okkzz does not generally share your personal information with third parties. However, information may be disclosed in the specific circumstances below:

4.1 Service Providers

We use trusted third-party services to operate our platform, such as payment processors (bKash, Nagad, Rocket), hosting services, and cybersecurity providers. These organisations receive only the information necessary to carry out their specific function and may not use it for any other purpose.

4.2 Legal Obligations

We may be required to disclose information to satisfy a court order, a lawful request from an investigating authority, or the requirements of applicable law. Any such disclosure is always limited to the minimum necessary scope.

4.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Should such a change occur, we will notify you in advance.

4.4 Fraud Prevention

To detect and prevent fraudulent activity, we may share specific information with relevant authorities or other financial institutions where necessary.

The okkzz website uses cookies and similar technologies. Cookies are small text files that your browser stores on your device when you visit our site.

5.1 Types of Cookies We Use

• Essential cookies: Essential for the basic functionality of the website. Without these, the site cannot work properly.
• Functional cookies: To remember your preferences and settings, such as language selection or login status.
• Analytics cookies: To understand usage patterns on the site, which helps us improve our service.
• Security cookies: To assist with site protection and fraud prevention.

5.2 Cookie Controls

You can control or disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may mean some okkzz features do not work correctly.

To ensure the security of your information, okkzz uses industry-standard security measures:

• SSL encryption: All data transmitted between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Password encryption: Your password is never stored directly — it is always held as an encrypted hash.
• Access controls: Only authorised staff may access your information, and only to the extent necessary.
• Regular security reviews: Our systems undergo regular security assessments.
• Data backups: Secure backups of your information are stored on a regular basis.

6.1 Data Retention Period

We retain necessary information for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations and for dispute resolution. Once that period ends, information is securely deleted or anonymised.

As a registered user of okkzz, you have the following rights regarding your own information:

7.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to find out.

7.2 Right to Correction

If any of your information is incorrect or out of date, you have the right to request a correction. This can be done through account settings or via support.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. Please note that some information may not be deletable due to legal or regulatory obligations.

7.4 Right to Object to Processing

You may object at any time to marketing communications. Contact us at [email protected] regarding this.

7.5 Right to Portability

You have the right to request your information in a structured, machine-readable format.

okkzz is for persons aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of registration and confirmed during the account verification process.

If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. Parents or guardians may notify us about any suspicious account at [email protected].

The okkzz platform may sometimes reference third-party websites or services. These external sites have their own privacy policies and we are not responsible for them.

Our payment partners bKash, Nagad, and Rocket process transaction information in accordance with their own privacy policies. We are not responsible for their data protection practices.

Our servers and service providers may be located in various countries. Your information may be transferred outside of Bangladesh. For any such transfer, we ensure that the organisations holding your information follow adequate protection measures.

okkzz reserves the right to update this privacy policy at any time. For significant changes, we will notify you by email or through a notice on the platform.

Continuing to use okkzz after a change takes effect means you have accepted the new policy. It is therefore advisable to review this page regularly.

okkzz places the highest importance on responsible gaming. We may use information relating to your gaming behaviour if:

• Your spending pattern appears unusual
• You yourself request a limit or voluntary self-exclusion
• Potentially problematic gaming behaviour is identified

This information is used solely for the purpose of supporting you. To learn more about responsible gaming, visit our Responsible Gaming page.

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: Support available 24/7 in Bengali and English

We will review your request as promptly as possible and take appropriate action. Serious matters relating to data protection are escalated to our dedicated team.